How to Add Videos To Your Support Articles Without Using YouTube

Ever feel like your support articles could be more engaging and helpful? In today's digital world, users increasingly seek visual information to understand complex topics. Videos have become a powerful tool for support teams, offering clear explanations and demonstrations that text alone often struggles to convey.

However, relying on platforms like YouTube for your support videos can come with limitations. While YouTube offers widespread access, it doesn't provide the specific features and functionalities that support teams often need.

This guide reveals the pitfalls of using YouTube for your support articles and unveils a smarter solution. Whether you're grappling with low user engagement, frustrated by the constant update cycle, or simply seeking a streamlined way to create high-quality support videos, there's a better way. Get ready to discover it!

The Power of Visuals in Support Articles

Text-based support articles have long served as a valuable resource for users seeking information. However, in today's fast-paced world, people are increasingly drawn to visual content for its ability to:

1. Studies show that users are more likely to retain information presented visually than through text alone. Videos capture attention, break down complex topics into easily digestible steps, and add a human touch that text can lack.
2. Visual demonstrations can instantly clarify concepts that might be difficult to grasp through written instructions. Whether it's showcasing a specific software function or demonstrating troubleshooting steps, videos provide a clear visual guide for users to follow.
3. By offering a variety of learning styles, including visual content, support articles become more accessible and user-friendly. This can lead to increased user satisfaction and a positive overall experience with your product or service.

Statistics further emphasize the impact of visual content:

1. 65% of people learn best visually
2. 72% of customers would rather learn about a product or service by way of a video

By incorporating videos into your support articles, you can provide a more engaging, informative, and user-friendly experience for your customers.

Why Adding Videos to Your Support Articles With YouTube Isn't a Great Idea

You've seen the statistics – incorporating videos into your support articles is a powerful way to boost user engagement and understanding. But when it comes to seamlessly integrating videos with your existing support infrastructure, YouTube might not be the optimal solution. Here's why:

The YouTube Hurdle: A Multi-Step Process

Utilizing YouTube for support videos often involves a cumbersome workflow:

1. Video Creation: First, you need to create the video using separate editing software.
2. YouTube Upload: Once edited, you upload the video to YouTube.
3. Embed Code Generation: You then create an embed code for the video.
4. Article Integration: Finally, you integrate the code into your support article.

The Update Abyss: Starting from Scratch

The problem doesn't stop there. As your software or features evolve, your videos can become outdated. On YouTube, updating means:

1. Re-recording or Editing: You have to re-record or heavily edit the existing video.
2. Re-upload and Re-embed: The updated video needs to be re-uploaded to YouTube and a new embed code generated.
3. Repeat for Every Change: This process must be repeated for every update, creating a time-consuming and repetitive cycle.

The Unwanted Extras: YouTube Ads and Distractions

Let's not forget the unwelcome additions that come with YouTube. Your carefully crafted support video might be interrupted by irrelevant ads, diverting viewers' attention and potentially leading to confusion. Additionally, the surrounding suggestions on YouTube can further distract users from focusing on your specific solution.

Especially for SaaS Products

These challenges are particularly frustrating for SaaS (Software as a Service) products. SaaS products undergo frequent UI changes and feature updates. Relying on YouTube for these dynamic environments creates a constant battle to keep your support videos current.

Introducing WowTo: A Better Way to Add Videos

WowTo offers a streamlined and efficient solution for incorporating videos into your support articles. It eliminates the YouTube hurdles and updates abyss by:

1. All-in-One Platform: Create, edit, and host your videos directly within WowTo. No need for external editing software or juggling multiple platforms.
2. Direct Embedding: Seamlessly embed videos directly into your support articles with a single click, eliminating the need for YouTube upload and code generation.
3. Effortless Updates: When your UI or features change, simply edit the relevant sections within WowTo's intuitive interface, similar to modifying a presentation slide. No need to recreate the entire video from scratch.

WowTo empowers you to focus on what truly matters: creating high-quality and informative support videos that enhance your text materials. Ditch the YouTube complexities and embrace the efficiency and control offered by WowTo.

How To Add WowTo Videos to Your Support Articles

WowTo is a revolutionary platform specifically designed to empower businesses to seamlessly integrate high-quality videos directly into their support materials or to launch their own video knowledge base. Forget the complexities of YouTube uploads, frustrating ad interruptions, and the constant battle of keeping videos updated. WowTo offers a one-stop shop for creating, editing, hosting, and embedding videos within your support system.

This step-by-step guide will unveil the effortless process of adding WowTo videos to your support articles, transforming your content into a user-friendly and visually engaging experience that will have both your support team and your users singing your praises.

1. Sign Up and Create Your WowTo Account

Head over to WowTo's website and sign up for a free account or choose a paid plan that best suits your needs. Once registered, you'll be greeted by WowTo's intuitive and user-friendly interface.

2. Create Your Video

WowTo empowers you to ditch the limitations of traditional video creation software and explore a variety of methods to build your engaging support videos:

1. Screen Recording Made Simple: No need for complicated setups! Utilize WowTo's built-in Chrome extension to capture your computer screen with ease. Demonstrate software features, troubleshooting steps, or product walkthroughs in crystal-clear detail.
2. Build from Scratch: WowTo provides a user-friendly video editor where you can craft engaging support videos from the ground up. Upload your screenshots, images, and videos and combine them with voice-over to create clear and visually appealing content.
3. Breathe New Life into Old Resources: Have valuable PDFs or PPT presentations? WowTo offers a seamless solution! Effortlessly convert these existing resources into dynamic and informative video tutorials, maximizing the value of your content.
4. Import Existing Videos (and Consider WowTo for Future Creations!): Already using video creation platforms like Synthessia? No problem! WowTo allows you to import previously created videos with ease. While other platforms might have their strengths, consider WowTo's all-in-one approach for future video needs - create, edit, host, and embed all within a single platform!

Beyond the Basics

Once you've assembled your visuals, WowTo goes beyond simple compilation. Here's what you can achieve with WowTo's intuitive editor:

1. Effortless Voiceovers: Forget expensive voiceover artists or complex editing software. WowTo's innovative text-to-speech feature allows you to simply write your script and choose from over 300 AI voices in various languages and accents. Let WowTo generate a professional voiceover that perfectly complements your video.
2. Enhanced Clarity: Want to draw your viewers' attention to specific areas of your video? Utilize WowTo's annotation feature to highlight key elements and ensure viewers grasp crucial information.
3. Polished Presentation: Add a touch of professionalism with background music and smooth transitions between video clips. WowTo provides a range of options to enhance the visual appeal and overall quality of your videos.

WowTo empowers you to create engaging and informative support videos without the complexities of traditional editing software. Explore a variety of creation methods, leverage existing resources, and refine your videos with a suite of powerful editing tools. Get ready to step up your support content game with WowTo!

3. Embed Your Videos

Congratulations! You've created a fantastic support video using WowTo's intuitive tools. Now, let's get it into the hands of your users!

Effortless Embedding

Forget wrestling with YouTube upload limitations and embed codes. WowTo offers two convenient ways to integrate your video directly into your support articles:

1. Embed Code: Generate a unique embed code with just a few clicks. Simply copy and paste this code into your existing support portal, and your video will be seamlessly embedded, and ready for your users to access.
2. Direct Link Sharing: Prefer sharing a direct link to your video? No problem! WowTo provides a unique link that allows users to access your video directly within the WowTo platform.

This flexibility ensures you can leverage your existing support infrastructure while still benefiting from WowTo's creation and editing functionalities.

Reach a Global Audience

WowTo goes beyond just creating great videos. It empowers you to cater to a global audience with its impressive multilingual capabilities. Generate your videos in over 20 languages! Simply choose your target language from the vast library of AI voices offered by WowTo. This ensures your video tutorials are accessible and understandable for users worldwide.

WowTo Video Knowledge Base

While embedding within your existing system is a great option, WowTo also offers a powerful built-in video knowledge base platform. This allows you to:

1. Create a Dedicated Video Hub: Consolidate all your support videos in a single, user-friendly location. No need for users to navigate through scattered articles - they can find all the visual guidance they need in one place.
2. Branding and Customization: Maintain a consistent brand image by customizing the knowledge base with your logos, colors, and fonts. This ensures a seamless user experience that reinforces brand recognition.
3. Streamlined User Experience: WowTo's knowledge base offers intuitive search functionalities, allowing users to easily find the specific video tutorials they need.

WowTo simplifies the video embedding process, giving you the freedom to choose the method that best suits your existing support infrastructure. Additionally, its multilingual capabilities allow you to break down language barriers and empower users globally. With WowTo, creating and integrating engaging support videos has never been easier! Whether you choose to embed within your existing system or leverage WowTo's dedicated knowledge base platform, you're guaranteed a solution that enhances your support content and empowers your users.

Final Words

By choosing WowTo, you gain access to a comprehensive set of features specifically designed to streamline the creation, management, and delivery of high-quality support videos. You can ditch the complexities of YouTube and enjoy a user-friendly platform that empowers you to create engaging and effective support content, ultimately enhancing the user experience and improving customer satisfaction.

Ready to experience the power of WowTo for yourself? The best part is, you can get started completely free of charge. Our free plan allows you to create up to 15 videos and seamlessly embed them directly into your support articles. This lets you test drive WowTo's features and witness firsthand how it can revolutionize your support content. Once you've experienced the value WowTo brings, you can then upgrade to a paid plan that perfectly aligns with your specific needs. With WowTo, there's no pressure, just the opportunity to unlock the potential of engaging video support and elevate the user experience for your customers.